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Hooks & Toggles strives for the best in customer care service and satisfaction. However, there are times when item(s) purchased are not quite what was expected or not the right fit. Hooks & Toggles understands that there are times when returns necessary.
All items purchased through Hooks & Toggles have 100% money back guarantee sans shipping & handling.
Returns:
Items may be returned for any reason within 20 days of receipt of the item. Customer must first contact Hooks & Toggles before return stating their intentions and whether they would like an Exchange or a Refund on said item(s). The item(s) must be returned in the same gift packaging received and in resellable condition unless otherwise stated.
Customers will be notified of receipt of their returned item as soon as possible. Customer is responsible for return shipment and is recommended that all items returned be sent with Delivery Confirmation and insurance equalling the value of the item(s).
If a customer decides to return their jewelry purchase after 20 days, they will receive store credit only. Jewelry must be in resellable condition for this option or store credit will not be credited to the customer unless prior arrangements have been made. Customers must email me first before any returns are made..
Exchanges:
Upon receipt of returned item(s), customers choosing Store Credit may choose an item or items of equal value of the returned item.
Refunds:
Upon receipt of returned item(s), customers choosing a refund will receive 100% of the purchase price for each item returned sans shipping and handling within 7 business days.
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